Service and Support Administrator
Job Duties: Coordinate intake and eligibility for County Board services; assesses individual needs for services; facilitates the development of Individual Services Plans (ISPs); establishes budget for services based on the individual’s assessed needs and preferred ways of meeting those needs. Assists the individual in making selections from among the providers they have chosen. Ensures that services are effectively coordinated and provided by appropriate providers. Establishes and implements an on-going system of monitoring and the implementation of the individualized service plans. Incorporate the results of Medication Administration Quality Assurance reviews and identified patterns and trends into amendments of an individual’s service plan. Refers suspected Major Unusual Incidents to Investigative Agent. Reviews any Unusual Incidents and Major Unusual Incidents for trends and patterns and takes lead role in solving problems identified. Ensures that each individual receiving services has a designated person who is responsible on a continuing basis for providing the individual with representation, advocacy, advice, and assistance related to the day to day coordination of services in accordance with the individual’s service plan. Completes service training and documentation in a timely manner. Completes all agency referrals in a timely manner. Makes recommendations for referrals to community agencies and provides follow up. Performs 24 hour crisis intervention services as scheduled. Carries cell phone at all times during designated rotations. Performs other related duties as may be assigned.
Knowledge of: Developmental Disabilities and Mental Health, Individual Service Plan development, Self Determination, Medicaid system, Waiver System and service delivery, Community resources, Budgets, Interviewing, Counseling
Skills in: Reasoning-recognizing unusual or threatening conditions and take appropriate actions, Carry out written and verbal instructions, Deal with proble3ms involving several variables in familiar context, Interpersonal-cooperate with coworkers in group projects, Interpersonal-answer routine telephone inquiries from the public, Interpersonal-handle sensitive inquiries from contacts with officials and general public, Verbal-originate routine business letters reflecting standard procedures, Verbal-prepare and deliver speeches before specialized audiences and general public, Copy materials accurately and recognize grammatical/spelling errors, Maintain accurate records, Numerical-add, subtract, multiply, and divide whole numbers, Verbal-prepare meaningful, concise, and accurate reports, Reasoning-define problems, collect data, establish facts, and draw conclusions
Equipment Operations: Photo copier, calculator, fax, computer, cell phone
Minimum Requirements: Minimum of Associate Degree in Social Sciences/Social Work, Education or other appropriate Associate Degree. Experience with individuals with developmental disabilities. Must be eligible for Certification as Conditional Status SSA and maintain certification. Satisfactory BCII check. Must hold a valid Ohio Driver’s License.